Leading the REDCap service across UWA

The Research Publications and Data Services team at UWA took over the university's REDCap instance at the start of 2022 because of changes within the university structure. The system needed a major overhaul bring it up to date and to meet the needs of our researchers. This talk gives an overview of our journey revitalising the system, implementing cybersecurity measures, building support materials and processes. It also outlines our journey developing our knowledge about REDCap to become system experts at our institution. We performed our own research, designed training materials and met with current users to understand how the platform was being used. We also participated in user groups to grow our expert network. REDCap remains a core research platform for our academics but now operates in line with university standards and with defined support structures. We have successfully migrated to a new server and implemented single sign on for user integrity. The knowledge we gain in this process has positioned us as valuable team members for other library projects, including navigating our move away from the Qualtrics survey platform over the next year.