Published November 28, 2025 | Version 1.0
Dataset Open

Dataset for SLA Duration Prediction in Customer Complaint Handling

Authors/Creators

  • 1. ROR icon Binus University

Description

This dataset contains anonymized customer complaint records used to train and evaluate machine learning models for predicting SLA resolution duration.

Files

ComplainData.csv

Files (9.5 MB)

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md5:ef8fe3d36f2031ea51c3390664ac7b77
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