E-Governance through Technology: A Digital Platform for Local Grievances

Problem solving is recognized as one of the key features of effective governance. However, the traditional way of complaint lodging, sorting, and addressing is slow, reliant on paper, and often lacks clear accountability. Indirectly, these may lead to situations where responses are delayed, and therefore, the general faith of citizens in the system decreases. To extend the reach in the fields mentioned above, this research paper introduces the online complaints management system LGRP, which aims at giving a transparent, open, and accessible way for the citizens to submit and track their grievances. The system enables users to securely register, file their complaints in different categories, upload necessary documents, and check the status of their reports at any time in real-time. On the government side, officials can have a look at the complaints, sort them, and solve them through their respective unified simple dashboards; everything will be transparently and accountably maintained by the digital records. The platform considers several different levels of user access, the location of the complaints, automatic email updates, separate dashboards for different groups, and so on. It is based on a three-tier structure and uses HTML5, CSS3, JavaScript, jQuery, EmailJS, and MySQL or MongoDB as database technologies, which makes it both scalable and fast. Security-wise, the platform employs HTTPS for data transmission, with all input sanitization and access control.By employing technology in handling complaints, LGRP is intended at not only making the process quicker but also transparent and more participatory in nature. Among the future enhancements, AI-based sorting of complaints, mobile platforms, and multilingual support to serve different localities are anticipated. Keywords – Local Grievance Redressal, E-Governance, Citizen- Centric Portal, Complaint Tracking System, Transparency, Participatory Governance, Web Application, Digital Governance.