Enhancing Library Efficiency and user Experience through RFID and Kiosk Integration

This study examines the impact of integrating Radio Frequency Identification (RFID) technology and selfservice kiosks in academic libraries. It explores how such systems influence operational efficiency (transaction speed, staffing, error rates) and user experience (wait times, satisfaction, autonomy). Using a mixedmethod approach combining quantitative data from a National College and Jamal Mohamed College library piloting RFID + kiosk implementation and qualitative user feedback, the findings indicate: a 40 % reduction in average checkout time, a 25 % decrease in staff manual interventions, and improved user satisfaction scores (from 3.4 to 4.2 on a 5-point scale). The paper discusses best practices, challenges (costs, tag reliability, user training), and recommendations for successful deployment. Keywords: RFID, selfservice kiosks, academic library, user experience, library automation, circulation, inventory management.