The Influence of Transformational Leadership and Distributive Justice on Organizational Citizenship Behavior at PT Amarta Mikro Fintek

Abstract

This study is driven by a decline in employee performance, as indicated by fluctuations in Key Performance Indicator (KPI) achievement during the July–August 2025 period at PT Amartha Mikro Fintek, Java 2 region. The issue is attributed to an increased workload resulting from a shortage of 61 Business Partners (BPs), along with ongoing adjustments to the company’s incentive policies. This study aims to examine the effects of transformational leadership and distributive justice on Organizational Citizenship Behavior (OCB) among Branch Managers in East Java. An explanatory quantitative approach was employed, involving 184 respondents selected through a census sampling technique. Data were analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) with SmartPLS version 4.1.0.9. The findings reveal that transformational leadership and distributive justice have positive and statistically significant effects on OCB. These results suggest that inspirational leadership practices and fairness in compensation distribution play a crucial role in fostering organizational citizenship behavior within PT Amartha Mikro Fintek.