An Empirical S tudy on Job Stress and Work Family Conflict: Role of Psychological Capital

The purpose of the research is to test the relation of job stress (JS) with work-family conflict (WFC). Further, it examines the role played by psychological capital (PC) between them. The census technique has been employed as a method in this study to collect the data, and the data have been collected from call centres working in Gurugram, Delhi NCR. The EFA has been employed in this research, which has been validated with CFA. The outcome of this paper portrayed that JS was positively related to WFC, which signified that the workers who work long hours working feel a large amount of stress that leads to a higher risk of WFC. The study is confined to five call centres of Gurugram only. Future researchers should also include call centres of other NCR regions.