Safety Management in the Context of Effective Communication in Obstetric Practice

Communication is an art that flows constantly around us and depends on the participants and the characteristic of the messages sent. It is a complex of methods of speaking, transmitting, perceiving information and intentions. The elements of communication have an impact on the subjects and the processes taking place, provides information and safety of the processes in terms of their course and results. Obstetric care has its specifics and is sensitive to the content of information, the participants in the process of communication and the way of perception. The aim of this study is to differentiate the communication relationships of healthcare professionals in obstetric structures with patients ensuring the safety of obstetric care. The subject of the study are the existing practices for communication between patient and medical staff, study of legislative regulations related to the topic. Results and discussion: the nature of communication in a professional medical aspect, in terms of channels, is defined by law, as the patient has the right to designate a person to receive information about his or her health condition. The problems in communication for the medics are: large administrative activity; workload; incompleteness of the information received; lack of time for communication. In patients, problems refer to: misunderstanding of the information received, insufficient time to communicate with doctors, lack of empathy, poor attitude. According to many patients, the leading factors for good obstetric care are personal attention, good communication with specialists, detailed information and support. In conclusion, healthcare professionals must be able to conduct proper and patient-centered communication to provide them with the care they want and need. Using the right communication strategies can help patients feel heard, encourage them to provide accurate and relevant information so they can assist during the healing process.