Tourist complaints on arrival: common triggers

Tourist apartments (AT in Spanish), as a type of extra-hotel accommodation, are a very popular option nowadays. In many cases, the owner of the apartment is the person in charge of guaranteeing the reservation process from start to finish. On the other hand, tourists, informed of their obligations as users of the service, frequently do not comply with aspects that later have a domino-effect both on their own state of mind and on that of the hotelier. The aim of this study is to relate direct personal inner feelings after travelling with external complaints against tourist apartment owners.