FitSM-2 Process activities and implementation

This document is part of the FitSM standard (www.fitsm.eu) for lightweight IT Service Management (ITSM).

The process activities and related implementation aspects stated in this part of the FitSM standards series are aimed at supporting effective, lightweight IT service management (ITSM) processes in an organisation delivering IT services to customers, and harmonising ITSM across federations.

This part of the standard provides:

• an overview of the recommended activities to be carried out to establish a service management system (SMS), based on the general requirements (GR1 to GR7) from FitSM-1.
• an overview of the recommended activities to set up and operate ITSM processes, based on the process-specific requirements (PR1 to PR14) from FitSM-1.

This standard is applicable to all types of organisations (e.g. commercial enterprises, government agencies, non-profit organisations) from which IT services are provided, regardless of type, size and the nature of the services delivered, including federated scenarios. 

For the purpose of this standard, the terms and definitions according to FitSM-0: Overview and vocabulary apply.