A SYSTEM ENGINEERING APPROACH TO ENHANCE OPERATIONAL EFFICIENCY IN A STATE COLLEGE FOOD COURT THROUGH AN INTEGRATED POS AND INVENTORY PLATFORM

For the past twelve years, the Food Court at Northwestern Mindanao State College has used a manual sales and
inventory system, resulting in inefficiencies and delayed reporting. Research conducted through interviews and
surveys revealed an obvious need for enhancement. This research was intended to create an Automated Point of
Sale (POS) and Inventory Management System that would streamline transaction processing and allow for
inventory tracking in real-time. A mixed-methods approach was employed to gather evidence which includes:
interviews using an Ishikawa Diagram Analysis, SWOT Evaluation Analysis, BPMN Modelling, and Strategic
planning to identify fundamental causes, operational requirements, and system development. A simulation of
operational data and post-assessment of the system will show improved accuracy, shorter processing time, better
inventory monitoring and improved user satisfaction. The study concludes that the implementation of the
proposed POS and Inventory Management System will greatly enhance operational efficiency, support better
data-driven decision-making, and enable the continued use of technology by the Food Court.