THE ROLE OF ICT AND AI IN THE TRANSFORMATION OF BUSINESS MODELS SACHDEV RAMAKRISHNA

In a business world that is increasingly digital, the role of information and communication technologies (ICT) and artificial intelligence (AI) is central to business model transformation. While ICT provides the foundational infrastructure for connectivity, data exchange, and digital collaboration, AI value adds through the power of automation, advanced analytics and informed decision-making. Brought together, they help reshape value creation across industries. This paper aims to explore how ICT and AI combine synergistically to transform business models.  It also showcases opportunities, challenges, and implications for organizations that are focused on reshaping their business models for the modern economy.