COGNITIVE LOAD MANAGEMENT IN CONTACT CENTERS: REDESIGNING AGENT EXPERIENCES FOR THE AGE OF AI-AUGMENTED WORK

Published November 27, 2025 | Version v1

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Journal article

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TPM – Testing, Psychometrics, Methodology in Applied Psychology

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TPM – Testing, Psychometrics, Methodology in Applied Psychology, 32(S9), 203-209, ISSN: 1972-6325, 2025.

License: Creative Commons Attribution 4.0 International

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