Smart Hotels, Dumb Problems: How Real-World Failures Reveal the Hidden Architecture of Modern Hospitality Technology

This work examines a real-world smart hotel malfunction to illustrate how modern digital environments rely on fragile, interdependent systems of sensors, RF protocols, automation tools, and networked devices. The case demonstrates how everyday technologies generate behavioral and environmental telemetry, often without user awareness. The abstract highlights broader implications for digital literacy, privacy, and the systemic vulnerability of smart environments in the age of Ubiquitous Technical Surveillance (UTS).

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