The Role of Bhabinkamtibmas Public Services in Maintaining Security and Order in The Community in Kulonprogo Regency

In the context of a constitutional state, the role of the Indonesian National Police, particularly Bhabinkamtibmas, is crucial as a liaison between the community and local government. This study was motivated by the suboptimal public services in Kaliagung Village, characterised by slow administration, limited information technology, and weak coordination between local institutions such as Bhabinkamtibmas, village officials, and Karang Taruna. This study aims to analyse the role of Bhabinkamtibmas public services in maintaining community security and order, as well as to identify the factors that support and hinder their role in Kaliagung Village, Sentolo District, Kulonprogo Regency. Using a qualitative descriptive method, data was collected through in-depth interviews. The results of the study show that Bhabinkamtibmas has a dual role: as a guardian of security and order as well as a facilitator of public services. They actively bridge communication, resolve administrative conflicts, and encourage the modernisation of digital-based services. However, the main obstacles include low digital literacy among the community, limited resources, and suboptimal coordination between institutions. Meanwhile, the humanistic approach of Bhabinkamtibmas and the high level of public trust are significant supporting factors. The effectiveness of the Bhabinkamtibmas role is largely determined by cross-sectoral synergy and the implementation of participatory public service principles, making it essential to strengthen collaboration between relevant parties for more inclusive, responsive, and sustainable services.