The Impact of Financial Inclusion on the Quality of Islamic Banking Services: The Moderating Role of Digital Technology

Purpose This at investigates the impact of monetary inclusion on the high-quality of Islamic banking services in Jordan and examines the moderating function of virtual era in this dating. Design/Methodology/Approach A quantitative approach changed into adopted the use of a dependent questionnaire allotted to employees of Islamic banks. A general of 291 valid responses had been analyzed through descriptive records, correlation, and multiple regression evaluation. Findings The outcomes display that financial inclusion drastically enhances the satisfactory of Islamic banking offerings. Moreover, virtual technology strengthens this courting by using enhancing accessibility, efficiency, and patron pleasure. While service first-rate turned into usually rated high, in addition development is needed in verbal exchange of financial products and employee training on virtual equipment. Research Limitations/Implications The take a look at is restrained to Islamic banks in Jordan, which may additionally limit generalizability. Future research may want to enlarge to other countries and undertake longitudinal strategies. Practical Implications Islamic banks must improve monetary inclusion techniques, particularly for underserved organizations, at the same time as making an investment in virtual transformation and staff development to achieve sustainable carrier quality. Originality/Value This studies contributes by integrating economic inclusion, virtual generation, and Islamic provider excellent, offering each academic and sensible insights.