Strategic Self-Advocacy Infrastructure for NDIS Participants

This paper investigates the development of a participant-led digital coordination platform—referred to as the NDIS Navigator—as a targeted intervention to mitigate systemic communication overload experienced by participants of the National Disability Insurance Scheme (NDIS). While the NDIS was designed to promote autonomy, many participants are encumbered by administrative complexity, role confusion, and fragmented information flows. Integrating systems theory, cognitive load theory, and disability justice frameworks, the study introduces the Strategic Self-Advocacy (SSA) methodology as a survivor-authored model for accessible system reform. Findings indicate that centralized, role-based dashboards and permissions-aware communication flows reduce overload and support ethical participation. The thesis concludes by proposing scalable applications for SSA-informed infrastructure across public systems.