Quality Control of Services in the Hotel Business During Wartime

The article examines the specifics of quality control of services in the hotel business under conditions of armed conflict. War changes both internal and external operating conditions of hotels, creating challenges for maintaining high service standards. The impact of war on quality management is analyzed, service standardization, guest safety, logistics, and staff motivation. Special attention is given to adapting quality control systems, implementing innovations, and providing psychological support to employees and clients. The results will be useful for managers and quality specialists seeking to maintain competitiveness during a crisis.