The Development of SPBE Implementation and Its Implications in the Quality of Public Services in Serang City

This study aims to analyze the development of SPBE implementation in Serang City and its implications for the quality of public services in Serang City. The method used is descriptive qualitative. Data were collected through a literature review including official data from Serang City government agencies. The results of the study indicate that the results of the SPBE evaluation in Serang City in 2024 showed an index value of 2.61 with a good predicate. Although there are weaknesses in the aspects of SPBE internal policies, SPBE strategic planning, information and communication technology governance, weaknesses in the implementation of SPBE management and in information and communication technology audits, Serang City has advantages in aspects of PBE administration services, and electronic-based public services. The 120 information systems developed have helped improve effectiveness, efficiency, transparency and accountability in public services.