Dataset Questionnaire The Influence of E-Service Quality on Customer Loyalty and Positive Word of Mouth through Customer Experience and Customer Satisfaction in Banks Classified under Core Capital Group IV

Rumangkit, Stefanus

doi:10.5281/zenodo.16009389

Published July 17, 2025 | Version v1

Dataset Open

Dataset Questionnaire The Influence of E-Service Quality on Customer Loyalty and Positive Word of Mouth through Customer Experience and Customer Satisfaction in Banks Classified under Core Capital Group IV

Rumangkit, Stefanus

This dataset contains respondents' answers regarding Service Quality, Customer Experience, Customer Satisfaction, Customer Loyalty, and Positive Word of Mouth

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54_Ferdinand et al_ICOBIRD_2025.xlsx md5:17f467b33a565f4bbafd000c38f051cd	28.4 kB	Download

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Dataset

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Zenodo

License: Creative Commons Attribution 4.0 International

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Created: July 17, 2025
Modified: July 17, 2025

Dataset Questionnaire The Influence of E-Service Quality on Customer Loyalty and Positive Word of Mouth through Customer Experience and Customer Satisfaction in Banks Classified under Core Capital Group IV

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Files

Files (28.4 kB)