Published October 1, 2010
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Tipos de sistemas de raciocínio baseado em casos e suas aplicações na área de help-desk
Description
Nos últimos anos os Sistemas de Raciocínio Baseado em Casos (RBC) vêm sendo largamente utilizados na área de Help-Desk. Os recentes desenvolvimentos têm chamado a atenção de diversas empresas, que pretendem atender melhor seus clientes ou até mesmo, criar repositórios de conhecimento com experiências de solução de problemas. Este artigo apresenta os conceitos e o funcionamento dos tipos de RBC mais utilizados nas aplicações dessa área.
Versão publicada na Revista Processando o Saber:
https://www.fatecpg.edu.br/revista/index.php/ps/article/view/112
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- Journal article: https://www.fatecpg.edu.br/revista/index.php/ps/article/view/112 (URL)
Dates
- Issued
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2010-10-01
References
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