DOLE-OUT SATISFACTION MODEL AMONG RECIPIENTS OF GOVERNMENT FINANCIAL ASSISTANCE

This study determines the dole-out satisfaction model among recipients of government financial assistance. An
Exploratory Factor Analysis (EFA) was conducted from the survey among 150 dole-out government financial
assistance recipients. The Kaiser-Meyer-Olkin (KMO) Measure of Sampling Adequacy and Bartlett’s test of
Sphericity were used in factor analysis to assess the suitability of the data for factor analysis, and a Scree Plot
was used to graphically identify the optimal number of factors that can be extracted from the survey. Based on
the findings, five factors were determined that influence the satisfaction of the recipients towards the dole-out
government financial assistance when using EFA. Particularly, financial impact of the assistance, fairness and
transparency, accessibility and public perception, timeliness and convenience, and the quality of government
service delivery are significantly the areas where recipients are satisfied. Together, these factors shape the
satisfaction of the recipients to the assistance offered by the government based on their personal experience.
Further, Confirmatory Factor Analysis (CFA) was conducted with another 150 dole-out government assistance
recipients. Among the five factors only two factors remained which are financial impact of the assistance and;
fairness and transparency.