ASSESSMENT OF THE CITIZEN'S SATISFACTION ON THE SERVICE DELIVERY IN LOCAL GOVERNMENT: A SYSTEMATIC LITERATURE REVIEW

Citizen’s satisfaction serves as a vital indicator to assess the effectiveness and efficiency of service delivery in
the Local Government Units (LGUs) including Health Services, Infrastructure, Sanitation and Waste
Management, and Responsiveness and Transparency. This systematic literature review using PRISMA
(Preferred Reporting Items for Systematic Reviews and Meta-Analyses) model aims to assess the level of
citizen’s satisfaction on the service delivery in the Local Government Unit (LGU) of the Island Garden City of
Samal. Acknowledging the significant role of the Local government Units (LGUs) in upholding public welfare,
this study integrates the findings of existing research from different articles for the last ten years related to the
study including service delivery, citizens satisfaction, and LGU outputs. Guided with the PRISMA framework,
the study involves comprehensive searchers from published articles, screening, and eligibility assessment then
determine themes, indicators and literature gaps. The findings are anticipated to guide policymakers in the LGU,
enhance the service delivery outcomes and to uphold good governance as a whole