Employee Assistance Programs and Employee Engagement in Commercial Banks in Eldoret City, Kenya

Abstract: The purpose of the study was to examine the effect of employee assistance programs on employee engagement in commercial banks in commercial banks in Eldoret City Kenya.  The study was guided by the following theories as; social exchange theory. The study adopted a descriptive research design. This study constituted a census survey of the 16 banks in Eldoret City County respectively. Branch managers, Credit managers and customer care of the banks was targeted. The study adopted census survey and therefore all the Branch managers, Credit managers and customer care in 16 banks was studied. Data collection instrument was structured questionnaire. Both primary and secondary data was collected. The researcher self-dropped and pick the duly filled questionnaires.   Piloting was done to test the validity and reliability of data collection instrument. Data was organised, coded, edited to bring a meaning.  Both descriptive and inferential statistics was done.  Multiple regression was done to test the significant levels of one variable over the other. Analysis of variance was also done. Based on the findings, the study concluded that employee assistance program has significant effect on employee engagement in commercial banks in Eldoret City, Kenya. The study came up with the following recommendations; Counselling service should be provided to employees who are going through challenges and need specific help to overcome them. An Employee Assistance Program (EAP) should be a work-based program designed to support employees in dealing with personal and work-related issues that may affect their performance, well-being, and productivity and that employees who participate in counselling receive assistance in examining and resolving their issues and developing a strategy that will enable them to meet both their professional and personal objectives.

Keywords: Employee Assistant Program, Employee Performance.

Title: Employee Assistance Programs and Employee Engagement in Commercial Banks in Eldoret City, Kenya

Author: Mercy Mukami Gitonga, Dr. Elizabeth Nambuswa Makokha

International Journal of Recent Research in Interdisciplinary Sciences (IJRRIS)

ISSN 2350-1049

Vol. 12, Issue 2, April 2025 - June 2025

Page No: 73-82

Paper Publications

Website: www.paperpublications.org

Published Date: 11-May-2025

DOI: https://doi.org/10.5281/zenodo.15383880

Paper Download Link (Source)

https://www.paperpublications.org/upload/book/Employee%20Assistance%20Programs%20and%20Employee-11052025-7.pdf