AN EMPIRICAL STUDY ON CHALLENGES AND OPPORTUNITIES FACED BY GIG WORKERS WITH SPECIAL REFERENCE TO THE FAST-FOOD INDUSTRY

The rapid rise of the gig economy has essentially changed India’s job market,  The food delivery gig worker avails the services through a variety of existing networks such as Swiggy, domino’s, KFC, Burger King, Uber Eats, and Zomato. This research paper describes several challenges and opportunities experienced by gig workers particularly those doing food delivery for big platforms like Swiggy, Domino’s, KFC, Burger King, Uber Eats, and Zomato. The major challenges proved to be income instability, lack of social security benefits, and job stress, all of which work towards an unstable work environment. On the advantages side, such jobs have flexibility and freedom for workers on how they schedule their time. The findings suggest improving labor policies, protections, and training opportunities to address these problems; this would create a conducive environment for the gig economy worker and benefit productivity in the fast food industry.