A STUDY ON COMMUTER SATISFACTION WITH ARTIFICIAL INTELLIGENCE (AI) IN KONKAN RAILWAY

The Konkan Railway, stretching over 740 kilometers through diverse and challenging terrains, plays a vital role in connecting India’s coastal regions. This railway faces unique challenges, including seasonal disruptions, varying passenger demands, and the need for improved service efficiency. This research focuses on “A Study on commuter satisfaction with Artificial Intelligence (AI) in Konkan Railway”. AI technologies have the potential to transform traditional rail travel by offering timely information, minimizing service disruptions, and providing customized travel experiences that meet the needs of each individual passenger. By integrating AI-driven tools such as predictive analytics, machine learning models, chatbots, and recommendation systems, this study aims to optimize passenger services on the Konkan Railway. Real-time updates on train schedules, personalized journey recommendations, and automated assistance can help create a smoother and more convenient travel experience for passengers. The study uses data-driven methods to assess the effectiveness of these AI applications, evaluating their impact on passenger satisfaction, service efficiency, and overall travel convenience. The findings of this study reveal that AI-driven technologies significantly contribute to improving service delivery, reducing delays, and offering personalized travel options. Passengers benefit from dynamic ticketing, automated support, and customized travel suggestions, resulting in higher levels of satisfaction. The study shows that AI can help railways run more smoothly by predicting passenger demand and infrastructure needs, reducing costs, and using resources more efficiently. In conclusion, this study highlights AI's transformative potential in making the Konkan Railway smarter, more efficient, and passenger-centric. By incorporating AI-powered solutions, the railway can improve both the overall travel experience and its responsiveness to the needs of modern travelers', paving the way for a more connected and smarter transportation system.