Assessment of Patient Satisfaction with Nursing Care in Surgical Units
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Description
Background: Patient satisfaction means the degree to which patients have their expectations met, as they interact with different components of the health care system. Nursing care quality concerns the delivery of quality patient services which are professionally holistic and caring.
Aim: The purpose of this research is to determine the level of patient satisfaction of nursing care in the surgical wards of the Saidu Group of Teaching Hospitals (SGTH).
Methods: The present research is a cross-sectional descriptive study conducted at the SGTH to evaluate the satisfaction of patients with nursing care, with reference to surgical units. The 350 participants were between 18 and 60 years of age, having spent at least 48 hours in the hotels. The data was collected using a structured questionnaire which was developed by the researchers to measure perceived satisfaction using the 5 Likert scale. The findings regarding satisfaction levels and the demographic data collected participated in being assessed by means of Statistical package for the social sciences (SPSS).
Results: The study sample consisted of 350 patients, including more patients of male gender. In general, nursing care service quality from the patient’s perspective appeared satisfactory, especially regarding cleanliness, privacy and pain management. However, there were certain features such as communication and responsiveness that revealed possibilities for the development. The findings of this research provide the overall mean satisfaction score was 3.94, suggesting that the feedback was majorly positive but that small improvements in communication and attentiveness could be made.
Conclusion: From the research, the patients were very satisfied with the level of nursing care they received in the surgical units; most regarding cleanliness, privacy and pain control. However, the areas that can be improved include communication and responsiveness. Improving these areas can potentially offer even better experience of a client/patient and quality of nursing care.
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- Is published in
- Journal: 3066-3202 (ISSN)
Dates
- Accepted
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2025-01-20
References
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