"A Study on Diminishing Job Opportunities by Virtue of Artificial Intelligence in BPO Sector- with Specific Reference to Fidelity India Ltd"

Artificial intelligence is used as one of the most effective cost reduction techniques in several fields such as technology, commerce and management, business process out sourcing pertaining to the tasks which is repetitive in nature. The tasks which are  repetitive  in  nature,  if  done  by  man  power  attracts  a  sizeable  amount  of compensation to be payable to the hired man-power. In order to avoid this, as a method  of  cost  reduction,  artificial  intelligence  is  being  used  as  a  substitute  for those tasks which are of repetitive nature which at present is being managed by hired manpower. Man power hiring in the present scenario has become a herculean task for the corporates as it absorbs several overheads in the form of recruitment, selection and trying of the man power. Added to it the compensation payable to the man power is proving to be an extravagant cost for the corporates and such huge 
costs can be considerably minimized by attrition rate at present being managed by the man power, by the artificial intelligence. It is believed that 75% of the total cost being expended on manpower can be saved by installing an artificial intelligence system. Naturally the implication of such mechanism will be instrumental in saving of huge cost which is expended on the manpower at present. This research paper makes a study on how the artificial intelligence system is being implemented in a phased manner in Fidelity India Ltd Bangalore and how this company is adapting itself to artificial intelligence in attrition rate which are of repetitive nature. Only primary data is used in this paper through a direct interview with the HR manager of  the  company  and  required  information  is  sought  by  giving  a  questioner.  This study reveals that in the current financial year about 15% of the jobs are cut in the above mentioned company which will be augmented to 23.33% in the years to come.