SOCIAL FACTORS IN THE IMPLEMENTATION OF AN EDUCATIONAL QUALITY MANAGEMENT SYSTEM

An evolving competitive environment, in turn, becomes important in determining the competitiveness of suppliers of goods and services that require continuous quality improvement. Functioning in today's rapidly changing market requires a new look at the issue of quality management. In the article, the author examines the features of the quality management system in the management mechanism of higher education institutions; the relationship between the expected results of its implementation and its implementation, as well as conducted a sociological study and presented the results of the analysis to study the attitude of the faculty and staff of the university to this management resource.