THE ROLE OF TRANSFORMATIONAL LEADERSHIP IN NAVIGATING ORGANIZATIONAL CHANGE: INSIGHTS FROM THE POST-COVID-19 BUSINESS ENVIRONMENT

Abstract

This study explores the role of emotional intelligence (EI) in transformational leadership, particularly in maintaining employee well-being during times of crisis and organizational change. Emotional intelligence, which encompasses empathy, self-awareness, and social skills, is critical for leaders to effectively manage both their emotions and those of their employees. The findings show that leaders with high EI foster psychological safety, reduce stress, and promote open communication, which significantly enhances employee engagement and resilience during crises like the COVID-19 pandemic. Emotionally intelligent leaders mitigate burnout by recognizing early signs of stress and offering support, thereby improving productivity and reducing turnover. This research aligns with transformational leadership theory, which emphasizes individualized consideration—a leader's ability to attend to the unique needs of employees. The study concludes that organizations should invest in leadership development programs that cultivate emotional intelligence, establish mental health support systems, and encourage open dialogue. These measures will enhance both employee well-being and organizational performance, ensuring long-term success in dynamic and challenging environments.