Analysis of Pedestrian Satisfaction Level for Sidewalk Revitalization on Jalan Puri Kencana, West Jakarta

This study aims to determine the level of satisfaction of the method used in collecting data in this study through questionnaires, documentation, and direct observation in the field. Meanwhile, for data processing using SPSS version 29.0.2.0, the importance performance analysis (IPA), customer satisfaction index (CSI), and level of service (LOS) methods. From the results of data analysis using the Importance Performance Analysis (IPA) method, it shows that the factors that influence the level of satisfaction and importance in Quadrant I are cleanliness of pedestrian paths, orderliness on pedestrian paths, safety for pedestrians, waste disposal sites, park arrangement, and lighting of pedestrian paths. Quadrant II is the availability of paths for people with disabilities. While in quadrant IV, the influencing factors are the view around the pedestrian path, width of the pedestrian path, and benches on the pedestrian path. And for the result of the analysis of the level of pedestrian satisfaction, the CSI value is 85.45%, where pedestrians are satisfied with the facilities available on pedestrian. The result of the analysis of the pavement using the LOS method shows that getting category A means that the trotoar segment is in line with pedestrian expectations.