IN-SERVICE TRAINING AND EMPLOYEES' PRODUCTIVITY IN THE HOTEL INDUSTRY

Hotel employees in Lagos State tend to become obsolete due to organizational, technological, and social dynamicsas a result of little or no attention to staff training needs. Studies that examined the link between in-service training and employees’ productivity in the hotel industry in Nigeria, particularly in Lagos State, have not been reported, hence the justification for this study. The main objectives of the study are to examined the correlation between the dimensions of in-service training and employees’ productivity in the hotel industry in Lagos state. Human capital theory and a quantitative research design were used. The research population comprised the 792 registered hotels in the 20 LGA in Lagos State out of which 63 hotels were selected through systematic random sampling. Taro Yamane formula was used to determine the sample size of 1,624 staffs out of 330staffs in the selected hotels in the 20 LGAs of Lagos State. Structured questionnaires were used to collect the data, and analysed using Multiple Regression. The tested hypothetical relationship between dimensions of in-service training and employees' productivity shows that both on-the- job training and off-the-job training has positive and significant relationship with employees’ productivity. It is concluded that on-the-job and off-the-job training are therapies for enhanced employees’ job productivity in the hotel industry.