IN-PATIENT SATISFACTION AND ITS ASSOCIATED ELEMENTS IN NISHTAR HOSPITAL MULTAN

Objective: The quality of monitoring care of the patients in the hospitals plays a vital role to know about the contentment of the patients. This work was carried out to know about the reasons of the satisfaction of the patients.

Methodology: Method which was used for the study in 2017 was cross sectional study. 476 patients from 5021 were chosen as sample. A face to face interview was carried out at discharge time in the hospitals. Talented personnel were chosen to take interviews. Pearson’s Correlation was used to know about the correlation between the variables.

Results:  Most of the patients about eighty-three percent were happy because they were well looked after in hospitals but one percent were not happy with the prevailing conditions. More than ninety-one percent patients were very happy after talking with physicians and to see the way of their treatment. Nourishment status can have satisfied only twenty-seven percent patients. This research did not have any attachment with the qualification and age of the patients. Both genders were the part of this study whose stay at the hospitals was eleven to fifteen days because they were more satisfied with the way treatment was provided to them from hospital staff.                                                                                                                                                                     Conclusions: Patients were very happy due to the way they were being cared in the hospitals. This kind of other research works are required for improving the care in the hospitals and it will bring best outcome.

Key Words: Cure, Nourishment, Treatment, Variables, Satisfy, Doctor, Physician