Published June 12, 2024 | Version v1
Conference paper Open

Unlocking The Full Potential of Digital Transformation: Exploring The Role of Enterprise Architecture 2.0

  • 1. ROR icon University of Pretoria


  • 1. ROR icon University of Pretoria
  • 2. ROR icon University of Applied Sciences and Arts Northwestern Switzerland


The integration of digital transformation is now an essential compo-nent of achieving success for contemporary organizations. This transformative process can be leveraged to improve customer experience, streamline internal processes, boost efficiency and productivity, innovate new services and products, and formulate more effective growth strategies. However, organizations struggle with driving the adoption of new tools and processes, addressing change re-sistance, technology choices, security concerns and inefficient data management. Therefore, the purpose of this paper was to investigate the organizational benefits of applying Enterprise Architecture (EA) 2.0 for digital transformation. It was established that EA 2.0 promotes nine organizational benefits including strategic alignment, efficiency and optimization, decision-making and risk management, customer-centric focus, innovation and competitive advantage, change manage-ment and long-term sustainability, collaboration and communication, data man-agement and insights, and vendor and resource management. By understanding these benefits, organizations may optimally exploit the potential value creation of using EA 2.0 for digital transformation.



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