Published April 15, 2024
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THE LEVEL OF CUSTOMER SATISFACTION IN USING BANK SERVICES AND THEIR CALCULATION
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In the article, the results of the researches conducted in order to improve the activity of banks in the Republic of Uzbekistan, the importance of evaluating the level of customer satisfaction and evaluation methods, and the most optimal methods that can be used in the evaluation of the national banking system are reported.
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References
- 1. Пассель М.А. Заем, кредит, ссуда. – М.: Деньги и кредит, №4, 1999. 2. Герасина Ю.А. Управление кредитным портфелем коммерческого банка // Бизнес в законе. – 2011. – №1.