Published February 28, 2024 | Version CC-BY-NC-ND 4.0
Journal article Open

Personalizing Government Services through Artificial Intelligence: Opportunities and Challenges

Creators

  • 1. Department of Computer Networks, Université Adventiste de Lukanga.

Description

Abstract: Using artificial intelligence (AI) to customize government services brings advantages and challenges. On the one side, artificial intelligence (AI) can assist government organizations in better comprehending the needs and preferences of citizens, improving service delivery and raising citizen happiness. On the other hand, there are concerns around privacy, security, and ethical considerations related to the use of AI in government services. This article reviews the existing literature on the use of AI in personalizing government services, identifies key opportunities and challenges, and presents case studies of successful AI implementations in government services. The article concludes with recommendations for future research and practice in the area of AI and government services.

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Additional details

Identifiers

DOI
10.54105/ijainn.F9551.03050823
EISSN
2582-7626

Dates

Accepted
2024-02-15
Manuscript received on 08 August 2023 | Revised Manuscript received on 11 August 2023 | Manuscript Accepted on 15 August 2023 | Manuscript published on 28 February 2024.

References

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