Organizational Culture and Business Performance in the Nigerian Service Sector

This paper investigated the relationship between organizational culture and

business performance in the Nigerian service sector. Survey research design was

used in the study. The population of this study was made up of 12,000 employees'

of Guaranty Trust Bank Plc. A sample size of 387 was determined through Taro

Yamane formula. The respondents were drawn from the total population through

purposive sampling technique. Primary data was obtained with the aid of

questionnaire while secondary data from relevant journals and textbooks were

reviewed. The research achieved a response rate of 50.39 per cent (195).

Correlation analysis on Statistical Package for the Social Sciences (SPSS) was used

to test the hypotheses raised in the study. The findings indicated that there is

significant statistical relationship between organizational culture and business

performance. It was concluded that organizational culture is a very significant

aspect of maintaining organizational discipline and it leads to the achievement of

corporate objectives. It was recommended that the management of Guaranty

Trust Bank Plc should ensure that more a􀄴ention is dedicated to the various

aspects of organizational culture that helps the organisation to stand out among

its various competitors. Also, the management need to take greater steps towards

making sure that a􀄴itudes and behavior of its employees' are in line with the cultural tenets of the organisation