THE IMPACT OF EMOTIONAL INTELLIGENCE IN ORGANIZATIONAL PERFORMANCE: AFIELD RESEARCH IN INDUSTRIAL COMPANIES IN HODEIDA GOVERNORATE

Abstract

The current study aimed at determining the impact of emotional intelligence on the organizational performance of industrial companies in Hodeida governorate. The analytical descriptive method was followed using a questionnaire to collect the primary data, including the sample size of 212 individuals. The data were analyzed using the Statistical Package for Social Sciences (SPSS) and structural equation modeling using partial least squares (Smart-PLS-SEM). Based on the analysis, it was found that emotional intelligence has a positive impact on the organizational performance of the companies in consideration. In particular, positive impact is found for the self-awareness, sympathize, and social skill dimensions on organizational performance. In contrast, there was no recorded effect of the emotion management dimension on the organizational performance of the companies in consideration. In light of the results, it is recommended for the management of industrial companies to repeat programs and training courses on the behaviors of emotional intelligence and focus on establishing it as one of the elements of organizational culture in companies and to adopt emotional intelligence behaviors, among them standardization and requirements for selection, education, and promotion of employees in industrial companies.