PUBLIC SERVICE MOTIVATION OF STREET BUREAUCRATS: ANALYSIS OF EXPERIENCES IN IMPLEMENTING LEARNING FROM HOME POLICIES

Abstract

This article details the motivation of public services from street level bureaucrats (teachers) of Serang Junior High School in the implementation of learning from home, based on a policy issued by the government, namely the Learning from Home (BDR) policy in the midst of the Covid-19 pandemic. Respondents filled out questionnaires provided based on Public Service Motivation (PSM) indicators to learn more about their professional experience. Using quantitative methods, the findings showed that street-level bureaucrats showed high value public service motivation and found the dominant factor influencing public service motivation (PSM), namely the dimension of responsibility (commitment) to the public interest in the indicator bwork sincerely amounted to 0.929. The research offers insight into the motives of civil servants during times of crisis and while working in innovative new capacities.