Results of the survey on software solutions at universities 2022
Description
In 2021, the ZKI Strategy and Organization Working Group conducted an initial survey on software solutions at universities . Due to strong demand and a lot of feedback on the usefulness of the results, the survey was repeated in 2022 in an expanded form. The survey collects which concrete software solutions for the respective application areas (categories) are used at the universities and how satisfied the users are with the solution, which operating models were selected, which license models the software solutions have and whether a replacement by another software is planned. The naming of several parallel solutions for a category was facilitated and additionally extended by the specification, by which solutions if necessary is to be replaced. In addition, there were responses from institutions in Austria, Switzerland and Germany in 2022. From Germany, universities from all federal states participated. The survey was open over the summer from June 20, 2022 to August 21, 2022 and received information from 142 institutions on nearly 2400 software solutions in use. Due to the broader data base, it was possible to create a significantly expanded evaluation this year.
The following software categories were queried:
- Backup Software
- Campus Management
- Chat / Instant Messaging
- CMS - Content Management System
- DMS - Document Management System
- FIS - Research Information System
- ITSM - IT Service Management
- Calendar
- LMS - Learning Management System
- Project Management
- RM - Resource Management
- Sync-n-Share
- Ticket / Incident Management
- Event Management
- Video conferencing
- Video Management
- Virtualization / IaaS
- Knowledge Management