Relationship between Nurses' Emotional Intelligence and Their Organizational Citizenship Behaviors

Abstract: Emotional Intelligence (EI) has been related to a number of positive work outcomes including organizational citizenship behaviors (OCBs). It seems that organizational behavior of each nurse is strongly influenced by EI. Aim: To determine the relationship between nurses’ EI and their organizational citizenship behaviors. Methods: A descriptive, correlational research design was utilized in all inpatient medical, surgical and critical care units at Kafr El-Dawar General hospital, El-Beheira, Egypt, for all staff nurses who will be available at the time of data collection .Tools: two tools were used: Tool Ι: Wong and Law EI Scale (WLEIS) and a demographic characteristics data sheet; Tool Π: Organizational Citizenship Behavior (OCB) Scale. Results: Staff nurses have moderate mean percent score of total EI and have high mean percent score of total OCB. Also, there are positive highly significant relationships between total EI and its dimensions and total OCB and its dimensions. Conclusion: there was highly statistically positive relationship between total EI of the nurses and their organizational citizenship behaviors at Kafr El-Dawar General hospital. Recommendations: Study the impact of managers’ leadership style on nursing staff perception of OCB.

Keywords: Emotional Intelligence, Organizational Citizenship Behavior, WLIES.

Title: Relationship between Nurses' Emotional Intelligence and Their Organizational Citizenship Behaviors

Author: Nahed Samir kozmel, Reem Mabrouk Abd El Rahman, Wafaa Hassan Mostafa

International Journal of Novel Research in Healthcare and Nursing

ISSN 2394-7330

Vol. 10, Issue 3, September 2023 - December 2023

Page No: 14-27

Novelty Journals

Website: www.noveltyjournals.com

Published Date: 06-September-2023

DOI: https://doi.org/10.5281/zenodo.8321297

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