People's Journal of Scientific Research
Published June 1, 2015 | Version v1
Journal article Open

Patient Satisfaction Level in a Rural Tertiary Care Hospital, Bareilly

Authors/Creators

  • 1. Department of Community Medicine, Shri Ram Murti Smarak Institute of Medical Sciences, Bareilly

Description

The primary goal of the tertiary care hospital as a highest level of health care provision is to provide best possible health care to the patients. Patient satisfaction is one of the established yardsticks to measure success of the services being provided in the health facilities. The study was aimed to study satisfaction of outdoor patients regarding behavior of hospital’s personnel, provision of basic services & facilities in the hospital and also to find out the relation of bio-social variables with the level of satisfaction of hospital staffs. A hospital based cross sectional study was carried out in a tertiary care hospital, Bareilly during January - March 2014 among outdoor patients reporting for corresponding. Study subjects was selected by systematic random sampling method and interviewed using a pre-tested & semi-structured interview schedule. Data entry and analysis were done using the Epi- info statistical software. A total of 292 OPD patients were included in the study. Majority of them were satisfied with the services & facilities available as well as with the behavior of hospital staffs. Statistically significant relation was seen between behavior of doctors and class III & IV staffs with satisfaction level, gender & cleanliness, gender & behavior of doctors and class III/IV employees and also education & behavior of doctors.

Files

7 Dr J P Singh.pdf

Files (60.3 kB)

Name Size Download all
md5:1d525b6c9b67a6c8c62f1e79a5a771e1
60.3 kB Preview Download

Additional details

References

  • 1. Kishore J. Health Care Delivery System in India. J. Kishore's National Health Programs of India National Policies and Legislations Related to Health. 9th edition. Century Publications. 72-75.
  • 2. Naidu A. Factors affecting patient satisfaction and healthcare quality. Int J Health Care Qual Assur.2009; 22 (4):366-81.
  • 3. Agrawal D. Health sector reforms: Relevance in India. Indian J Community Med 2006;31(4):220- 22.
  • 4. Brennan TA. Incidence of adverse events and negligence in hospitalized patients. Results from the Harvard medical practice society. N Engl J M 1991;324:370
  • 5. Sitzia J,Wood N. Patient satisfaction ;a review of issues and concepts. Soc Sci Med 1997;45(12):1829-43
  • 6. David WB. The safety and quality care. Harrisons principles of Int. Med 2008; 17(1) Fauci Braunwald, Kasper,Hauser,Longo
  • 7. Khandelwal A. Human Resource Development Oxford and IBH New Delhi, 1988.
  • 8. Agrawal D. Health Sector Reforms: Relevance in India. IndJ Com Med 2006; 31:220-2.
  • 9. Aldana JM, Piechulk H, Al Sabir A. Client satisfaction & quality of health care in rural Bangledsh Bulletin of the World Health Organisation 2001;79(6):512-17.
  • 10. Sharma PK, Sheik Iftikhar Ahmad, Manisha Bhatia. Health care services in Punjab: findings of a pt satisfaction survey. Social Change 2008; 138(3):458-77
  • 11. Kumari R, Idris MZ, Bhushan V, Khanna A, Agarwal M, Singh SK. Study on Patient Satisfaction in the Government Allopathic Health Facilities of Lucknow District, India. Indian J Community Med 2009; 34(1): 35- 42.
  • 12. Shaikh BT. Quality of health care: an absolute necessity for patient satisfaction. J Pak Med Assoc 2005; 55(11): 514-16.
  • 13. Arshad AS, Shamila H, Rohul, Jabeen, Fazli A. Measuring patient satisfaction: A cross sectional study to improve quality of care at a tertiary care hospital: 2012;3(1).
  • 14. Bhattacharya A, Menon P, Koushal V, Rao KLN. Study of patient satisfaction in a Tertiary referral hospital. J Acad Hos Adm 2003; 15(1) (2003-01-2003-06).
  • 15. Sodani PR, Kumar R, Srivastava J, Sharma L. Measuring patient satisfaction: A case study to improve quality of care at public health facilities. Indian J Community Med 2010; 35(1):52-6.
  • 16. Kumari R, Idris MZ, Bhushan V, Khanna A, Agarwal M, Singh SK. Study on Patient Satisfaction in the Government Allopathic Health Facilities of Lucknow District, India. Ind J Com Med 2009;34(1):35-42.
  • 17. Prasanna KS, Bashith MA, Sucharitha S. Consumer satisfaction about hospital services :A study from the outpatient department of a private medical college hospital at Manglore/ Indian J Community Med April 2009;34(2): 156-59
  • 18. Singh S, Kaur P, Rochwani R. Patient satisfaction levels in a tertiary care medical college hospital in Punjab, North India, Int J Res Dev Health 2013; 1(4):172-82.