Satisfaction of North-East students in Higher Educational Institutions of Delhi National Capital Region

Most of the quality definitions are consumer-centered. Now, education is considered a consumer good. The student is one of its consumers. So, their satisfaction is of utmost importance. The paper was an attempt to study the satisfaction of North-East students, studying in Delhi National Capital Region (NCR) from the facilities and the services of their respective institutions. The sample of the study comprised 80 students (40 boys and 40 girls) selected through a purposive sampling technique. For the data collection, the Students Institution Satisfaction Scale [SISS-ASJS] (2013) by Prof. Sohrab Ali and Dr. Sanjeev Kumar Jha was used. Statistical techniques like mean, standard deviation, and t-test were employed for the analysis and interpretation of the data. The paper concluded that North-East students have a moderate level of satisfaction with the facilities and the services of their institution. The analysis further showed that type of institution i.e. public or private, gender i.e. boy or girl, and stream of study i.e. academic or professional has no significant relationship with students' satisfaction.