MAPPING OF SOFT SKILLS RESEARCH: A CITATION AND KEYWORD ANALYSIS

Soft skills are character traits and interpersonal talents that one possesses. They are often referred to as people
skills. Nowadays, organisations are interested in the soft skills of their employees. So, this is a hot topic for the
researcher. A lot of studies conducted by the researcher study the importance, barriers and other important
aspects related to the soft skills concept. Still, there is a need for a comprehensive study that gives detailed
information about the most productive authors, countries, documents and most used authors’ keywords in soft
skills research. Therefore, the goal of this study is to study the trends in soft skills research and identify the most
productive authors, countries and documents. In addition, to map the top keywords used by the researcher in
soft skills research. To achieve the study’s objective, related data is retrieved from the Scopus database and
biblometrix for bibliometric software used to analyse the result of the study; the result of the study is helpful for
the potential researcher in making future research questions.