Published March 30, 2023
| Version v1
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The Secret Life of User Feedback: How Organizations Manage It
Authors/Creators
Description
This data represents two artifacts from our research in studying how software organizations manage user feedback, particularly social media feedback, to help improve existing products. It includes our base interview questions and the codebook.
This page includes supplementary materials associated with our paper entitled "The Secret Life of User Feedback: How Organizations Manage It".
Files
CodeBook.pdf
Files
(90.6 kB)
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md5:3c0ae3d37a64b0793c8391a6fee25845
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58.4 kB | Preview Download |
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md5:763db9e04f5dbd69b8f90a352920ac5c
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32.1 kB | Preview Download |