Unveiling the Life Cycle of User Feedback: Best Practices from Software Practitioners

This data represents four artifacts from our research in studying how software organizations manage user feedback, particularly social media feedback, to help improve existing products. It includes our interview questions, information about the study participants, the codebook with example quotes, and table with the code to concept generation.

This page includes supplementary materials associated with our paper entitled "Unveiling the Life Cycle of User Feedback: Best Practices from Software Practitioners".