The Influence Of The Quality Of Population Documents Service Through 3 In 1 Program To People Satisfaction In The Department Of Population And Civil Registration In North Halmahera District

This study aims to examine the effect of the independent variable, namely the quality of service in 3 in 1 program population documents measured from theory according to Zeithaml, V.A.A. Parasuraman and L.L Berry, (1990) through Tangible, Reliability, Responsiveness, Asurance, and Emphaty dimensions to the dependent variable, namely community satisfaction in North Halmahera Regency. This research uses a quantitative approach, using primary data through questionnaires. Respondents in this study were people in North Halmahera Regency as users of the 3 in 1 program population document service. The population used was 117,272 people, the sample used was 99 respondents. Data were analyzed using multiple linear regression analysis (Multiple linear regression) and data testing was performed with the assistance of SPSS version 24. Based on the results of multiple linear regression analysis showed that partially the quality of service in 3 in 1 population residence documents affected community satisfaction in North Halmahera Regency. Simultaneous testing results on Tangible dimensions, Reliability, Responsiveness, and Asurance, have a significant effect on community satisfaction while Emphaty has a negative relationship on community satisfaction. The value of the coefficient of determination shows that the quality of service in 3 in 1 program population documents measured from Tangible, Reliability, Responsiveness, Asurance, and Emphaty dimensions is 73.3% while the remaining 26.7% is influenced by other factors of this research model.