Determinants of Public Service Performance in the Manpower Social Security Organizing Agency (Case Study in Ternate City, Indonesia)

At present the public does not like convoluted services caused by long bureaucratic chains. People want bureaucratic services that can understand their needs and wants fulfilled in a relatively short time. This study aims to determine the determinants of public service performance in the Social Security Organizing Agency (SSOA) of Ternate City. The method used is descriptive method. The number of research samples are 100 respondents. All data was collected through a questionnaire. Test the research hypothesis using multiple regression analysis. Next, a Simultaneous Test (Test F) is performed to determine the significant effect of all independent variables on the dependent variable. Testing is done by comparing the value of F count with F table at an error rate of 5% ( = 0.05). To find out the percentage contribution of the influence of the independent variables simultaneously on the dependent variable, the coefficient of determination (R2 ) is used. The results showed that the organizational structure, employee capabilities and service systems significantly influence the performance of SSOA services in Ternate.