Perception of Travelers on the Nigerian Airline Communication Technique: A Study of Selected Airlines

Communication is an essential human requirement. It involves the expression of one"s thoughts, ideas, and opinions in an understandable manner. Communication could be verbal or non-verbal, and it is an essential aspect of successful organisations. Effective communication in organisations builds employees' confidence in their employers; it helps employees better understand the vision and mission statement of their organisation, and it promotes internal relationships among staff. Therefore this study seeks to assess airline communication issues and the Nigerian airline travelling experience.The study adopted the use of questionnaire (quantitative). The study concluded that when it comes to responding to requests on Twitter, Arik and Dana are the best in the country, typically responding in under five minutes. The study concluded that Twitter is a great way for passengers to stay informed because it is simple to use and create, read, and respond to tweets takes little time, that the aviation industry is encouraged to invest more in the latest iterations and innovations in digital communication since they contribute positively towards passenger facilitation