A STUDY ON AWARENESS AND USAGE OF CHATBOT IN EDUCATION SECTOR

As we know, the educational sector was highly impacted worldwide during COVID-19 pandemic which
resulted in the closure of schools. So, COVID-19 acted a major role for digital adoption in education sector.
AI chatbot has played a crucial role during pandemic. It brought an evolutionary change in the online
learning and teaching process. But yet to make e-learning dynamic and interesting, Chatbots have received
limited attention from teachers and students. Hence, there is a need of awareness of chatbot. To address
this issue, I propose a research agenda on awareness and usage of chatbot in education sector. In this
paper, I focused on e-learning based tool called CHATBOT. It also focuses on teachers as well as students’
perception towards the use of chatbot as a learning and teaching tool.