WORKPLACE INCIVILITY AND EMPLOYEES' PSYCHOLOGICAL STATUS AMONG STAFF OF LAGOS STATE MINISTRY HOME AFFAIRS

Abstract: The recent experiences of uncivil behaviours among members of organisations is calling for more indepth examination to despite the obvious effect of these uncivil behaviours to both individual and organisational outcomes the acts still remain a constant occurrence in the workplace. This study therefore examined the effects of workplace incivility on employees’ psychological status among staff of Lagos State Ministry of Home Affairs. The objective was to investigate the nature of relationship between vertical workplace incivility and employee’s psychological status. The independent variable are vertical workplace incivility and horizontal workplace incivility while employee’s psychological status anxiety and depression are dependent variables,. The research design utilized was the survey research design. The population of the study comprises of 164 employees working in the Ministry of Home Affairs. One hundred and fifteen respondents were selected as sample size, using the Krejcan and Morgan (1970) formula. Pearson Product correlation was used to test the two null hypotheses at 0.05 level of significance computed within SPSS software. The study found that there is a positive and significant relationship between vertical workplace incivility and anxiety of employees. Also, there is significant relationship between horizontal workplace incivility and depression of employees as confirmed with the statistical results where the r=0.758, P=0.00<0.05 and r=0.969, P=0.00<0.05. The findings of this study support the need to appraise organizational incivility, especially among high-status employees, as perceived across all hierarchical levels considering the significant relationships between structure and workplace incivility and psychological health. The study concluded that workplace incivility is significantly associated with the measures of employee’s psychological health and therefore recommend that organizations should attempt to foster a work environment where rude and discourteous behaviour is unacceptable. Managers should adopt informative training programmers for newly employed staff to set up a partnership between employees and employer that addresses individual desires. Managers should reexamine their hiring and selection procedures, selection criteria should include checking personality characteristics that could add buffering effect in dealing with a stressor at workplace. Management of organizations should deal with the causative factors of workplace incivility by way of strengthening ethical procedures, policies, effective communication plan, information infrastructures, good governance, direction and response so as to reduce workplace incivility to the barest minimum.

Keywords: Anxiety, Depression, Employees, Horizontal incivility, Psychological Status, Vertical incivility, Workplace incivility.

Title: WORKPLACE INCIVILITY AND EMPLOYEES’ PSYCHOLOGICAL STATUS AMONG STAFF OF LAGOS STATE MINISTRY HOME AFFAIRS

Author: OKUDERO, Gbolabo Omoniyi, GENTY, Ishola Kabiru, BANKOLE, Akanji Rafiu

International Journal of Recent Research in Commerce Economics and Management (IJRRCEM)

ISSN 2349-7807

Vol. 10, Issue 1, January 2023 - March 2023

Page No: 1-12

Paper Publications 

Website: www.paperpublications.org

Published Date: 09-January-2023

DOI: https://doi.org/10.5281/zenodo.7516242

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